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The client subscription, modification and termination process is done at the Client’s site level.
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Service offers and functionalities

Service Offer: It is a set of functionalities that the end user will be able to use after a successful subscription. Subscription: Process which consists of creating the client, their sites and subscribing them to the requested service offers in order to give them access to the different functionalities of Home. Termination: Process which consists of terminating a site’s subscription to a Home service offer and cutting off its access to the functionality and ultimately deleting the related data following the personal data retention policy

Site Lifecycle

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Site lifecycle

Services

General principles

Our client and site subscription, modification and termination services are built around the “cancel and replace” principle. We ask a “photo” of the desired state of the client and its sites. Then we execute all the subscription, modification and termination operations needed to synchronize their state with the one we received.
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Client and site decision

Unit mode

This method enables to manage subscription, modification and termination of one client and its sites individually.

Mass mode

This method allows bulk process of subscription, modification or termination of multiple client and sites at a large scale through the use of JSON files containing requests. A request contains the information of the client and its sites. These JSON files are transmitted in a compressed archive which is processed asynchronously by a job.

Job status specification

Once an archive sent, you can monitor the progress of a job and access a detailed report on all the requests whether the job successfuly finished or encountered errors. A job status will help you follow its processing
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Archive request lifecycle

Subscription expected information

Client

Site

Site main information

Point of delivery

Service offer

Example of a JSON payload

Last modified on October 12, 2026